Delivery
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only.
Unfortunately, we are unable to guarantee time of delivery.

It is the responsibility of the customer to inform Croydon Camera House if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund Policy
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our address in its original undamaged condition.

Croydon Camera House
125 Main Street,
Croydon VIC 3136

Promotions and Competitions
Other Terms and Conditions not listed herein and applying to Croydon Camera House promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

PRIVACY POLICY

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. 
Croydon Camera House will not sell its database of customer details or details about customers to a third party.  Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! 
We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does Croydon Camera House disclose the information it collects to outside parties?
Croydon Camera House does not sell, trade, or rent your personal information to others. Croydon Camera House may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Croydon Camera House, our users, or others.

What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Croydon Camera House protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details
All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ.  Payment by credit card is the fastest way to receive your order as there is not clearance delay.  Croydon Camera House does not store any credit card information on our servers. All credit card payments are made in Australian Dollars only.

What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Croydon Camera House website.

Your Consent
By using our website, you consent to the collection and use of this information by Croydon Camera House. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

PAYMENT GATEWAY INFO

Our payment options available are endless, but most of importantly safe and secure. We offer Credit Card processing, Direct Deposit, Cheque and Money Orders. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

Better Pictures Guarantee

*Camera House Better Pictures Guarantee is available with every camera purchase equal to or over $199 at the advertised price.

April 2010 Terms and Conditions

#Chance to instantly win 1 of 1000 8GB iPod Nano with Videos visit www.canon.com.au/ixus/instantwin for full terms and conditions. ^Genuine Canon 3yr Warranty is available on the following advertised products: Canon IXUS 200 IS, Canon IXUS 105 IS, Canon IXUS 130 IS, Canon IXUS 210 IS, Canon PowerShot SX210 IS, Canon PowerShot A3100 IS, Canon PowerShot SX120 IS, Canon PowerShot SX20 IS, Canon PowerShot G11, Canon EOS 550D w/18-55mm & 55-250mm Twin IS Kit, Canon EOS 450D w/18-55mm & 55-250mm Twin IS Kit, Canon EOS 500D w/18-135mm IS Lens, Canon EOS 500D Ultimate Kit, Canon EOS 50D w/15-85mm IS Lens, Canon EOS 7D Body Only, Canon Legria FS36, Canon Legria HFM31, Canon Legria HFR18, Canon Legria HFR106. ~Free Lonely Planet Guide available with Canon PowerShot SX210s IS, Canon PowerShot SX20 IS and Canon PowerShot G11. Not available with Canon PowerShot A3100 IS and PowerShot SX120 IS. Free 8x10” Enlargement available with Canon PowerShot SX210 IS, Canon PowerShot A3100 IS, Canon PowerShot SX120 IS, Canon PowerShot SX20 IS, Canon PowerShot G11. Free 12x18” Canvas Print available with Canon EOS 550D w/18-55mm & 55-250mm Twin IS Kit, Canon EOS 450D w/18-55mm & 55-250mm Twin IS Kit, Canon EOS 500D w/18-135mm IS Lens, Canon EOS 500D Ultimate Kit, Canon EOS 50D w/15-85mm IS Lens, Canon EOS 7D Body Only. Bonus products only available on all advertised cameras while stocks last. 

MacBook Promotion Terms & Conditions

1.    To win one of four 13” Macbook Pro computers valued at $1,599.00 each is conditional upon a consumer purchasing a promoted Canon IXUS camera in a Camera House store and filling in all fields of the entry form provided by Camera House.
2.    Macbook promotion applies to Canon IXUS 200 IS Touch, Canon IXUS 105 IS, Canon IXUS 130 IS and Canon IXUS 210 IS.
3.    The promoter is Camera House, a division of Raleru Ltd, ABN 52 002 575 340, Unit 4, 108-120 Old Pittwater Rd Brookvale, NSW 2100 and Paxton’s Photographics Pty Ltd ABN 12 000 859 218.
4.    Promotional period commences on Thursday 1st April 2010 and ends at close of business on Saturday 17th April 2010.
5.    Customers are to complete the entry form at point of purchase indicating in 25 words or less why they would like their very own Macbook Pro from Camera House.
6.    Winners will be determined across 4 areas:
o    1 winner for NSW & ACT
o    1 winner for QLD & NT
o    1 winner for VIC & TAS
o    1 winner for SA & WA
7.    The competition is open to all customers from all states and territories throughout Australia.
8.    The 4 Macbook draws will be held on Monday the 17th May 2010 at 3:00pm at Raleru Ltd t/a Camera House Unit 4, 108-120 Old Pittwater Rd, Brookvale, 2001, Sydney, NSW.
9.    The entries will be placed in a barrel according to the 4 areas throughout Australia and a winner will be chosen from each of the barrels of entries.
10.    The Winners will be notified by a letter in the mail and will be displayed on www.camerahouse.com.au.
11.    The unclaimed prize draw will be held on the 19/7/2010 at 3:00pm.